FAQ's
If you can't find the answer to your question here please contact the Motor Fiend Team and they will be more then happy to assist you 24/7! Click Here
If I order today, when will my product ship out?
We offer SAME Day shipping on ALL products. We know how bad our customers wan their products so we make sure to have it out right away.
How do you ship products?
At Motor Fiend we have teamed up with FedEx, USPS, UPS, DHL, and EMS to ship products from our warehouses in China, UK, Brazil, and the United States. Depending on the stock of the product items might ship from different locations or shipping providers.
Do I get a tracking numbers?
Yes you do! We provide tracking right away for you to track your package all the way to your home.
How long does it take to get my product?
We offer express shipping for half the cost. This means items will arrive anywhere from 2-5 business days, depending on where you're located or where we ship the product from.
What payments do you accept?
We offer the most safe and secure ways to pay online. We accept all major credits and use Authorize.net to process all sales. For more quicker payment methods we offer PayPal and Google Checkout with the highest level of security. Both PayPal and Google Checkout has an Anti-Fraud Team that works 24/7, insuring you that your money is safe.
Can I trust Motor Fiend?
Motor Fiend is the fastest growing automotive site on the net. We have served thousands of satisfied customers and have delivered many more products. Our site is also verified by Site Lock everyday for spam and malware for your safety. To learn more you can click here.
HID Kits FAQ
What does your HID Conversion Kits come with?
Our kits come with 2 high quality bulbs, 2 ballast, mounting kits, and installation instructions for your hid kit.
What is a Relay and why do I need it?
A relay is used for certain vehicles with daytime running lights or to simply pull power from your battery. This will accomplish two advantages. One advantage is bypassing the issue of problems that may occur between your E.C.U and your headlights. Another advantage is having more consistent power to the HID kit since the power is coming directly from the power source.
Then how will I know if I need a Relay?
You will know if you have daytime running lights if you need either or both. If you have a computerized headlight system you will need a canceler. If you do not but you have daytime running lights, you will need a relay.
How long does your HID Kits last?
We have the highest quality HID Kits in the market and they last for well over 12 years or 4,000 hours.
Are your HID Kits Plug-N-Play?
Yes! All our kits are plug-n-play and take only about 30-60 minutes to install depending on your level of knowledge on your vehicle. Some kits might need to be installed through a auto shop.
I would like to convert both my HIGH and LOW Beams, is that possible?
Yes, you can convert both very easily and we recommend it!
What's a Bi-Xenon HID Kit?
Some cars use the same bulb for both their high and low beam. We only offer certain colors for Bi-Xenon Kits.
How long does it take for the HID Kit to fully ignite?
It depends on your cars make but in most cases it takes just 5-30 seconds.
What does 3,000K, 4,300K, 6000k, etc mean?
Each "K" represents a color and from our pictures and videos you can see that each "K" (or Kelvin) is a different color. You can choose from 4,300K (the whitest) to 30,000Ks (special colors).
What kind of warranty do you offer?
Only the best! Lifetime warranty for all HID Kits. This means if your hid kit was never modded, wasn't installed by a professional, or any signs of mishandling then we cover the warranty for you. But you will be required to pay for shipping both ways.
I would like to support Motor Fiend! How can I help?
We love our customers and especially the ones who want to help us grow even more. To learn how to support us please follow the link below or click here.
If you can't find the answer to your question here please contact the Motor Fiend Team and they will be more then happy to assist you 24/7! Click Here
